Terms and Conditions

About these terms

These Terms and Conditions govern your use of Giti Elevate at gitielevate.com (the “Site”), operated by GITI Tire (USA) Ltd. (“we,” “us,” or “our”). By accessing or using the Site, you agree to these terms. If you use the Site on behalf of a business, you represent that you are authorized to act for that business. If you do not agree, do not use the Site.

Separate dealer agreements, program rules, promotional terms, and transaction-specific terms may also apply. If they conflict with these terms, those separate terms control for the activity they specifically address. Our Privacy Policy explains how we handle personal information.

Eligibility and accounts

The Site is intended for business users who are at least 18 years old and authorized to participate in the applicable program. Registration does not guarantee acceptance. Access to features, dealer information, ordering, and program benefits depends on approval, your assigned role, and applicable program rules.

Provide accurate registration and business information, keep it current, and protect your login credentials. Do not share credentials or allow unauthorized people to use your account. Notify us promptly at info@gitielevate.com if you suspect unauthorized access. You are responsible for activity you authorize through your account, subject to applicable law.

Acceptable use

You may use the Site for legitimate business and program purposes. You must not access another user’s account or restricted records without authorization; submit false enrollment, purchase, or reward information; upload malicious software; disrupt the Site; bypass security or access controls; collect other users’ information without authorization; or use Site content in a way that infringes another person’s rights or violates law.

Program participation and balances

Eligibility, qualifying purchases, accruals, available funds or points, redemption limits, expiration, and adjustments are governed by the applicable program rules communicated to participants during enrollment or with the relevant offer. You may request a copy from info@gitielevate.com. Account displays may be subject to verification and correction. Contact us to report an error or dispute a balance. These website terms do not independently create a right to rewards, cash redemption, or transfer of program balances. Any expiration or forfeiture condition must be disclosed in the applicable program rules; these terms do not introduce an additional expiration or forfeiture period.

Orders and transactions

The Site supports paid purchases processed through Stripe and eligible reward orders. For paid purchases, you authorize the applicable charge using your selected payment method. For reward orders, you authorize deduction of the applicable program value. You must be authorized to use the payment method or program balance. Any combination of payment and rewards is subject to the options presented at checkout and the applicable program rules.

Where ordering is available, you must have the required purchasing authority and provide accurate order, billing, and delivery information. The applicable price or redemption amount, charges, and transaction terms will be presented before you submit an order. An automated acknowledgment confirms receipt; acceptance occurs when we expressly confirm acceptance or dispatch the order.

Availability and fulfillment times may change. If an item is unavailable or an order contains a material pricing or listing error, we may contact you for instructions or cancel the affected order and refund the payment or restore the program value charged for that order, as applicable. We will not substitute an item or charge an increased amount without your agreement.

Delivery availability, shipping charges, and any estimated fulfillment times are presented during ordering. Delivery dates are estimates unless expressly guaranteed. To request cancellation before fulfillment, contact info@gitielevate.com promptly; cancellation is not guaranteed once processing has begun.

All sales and reward redemptions are final. We do not accept returns or exchanges for change of mind, incorrect selection, or unwanted items. This policy applies to both Stripe-paid purchases and reward orders. If an item arrives damaged, defective, or incorrect, or your order is not delivered, contact info@gitielevate.com promptly with your order number and details so we can investigate and provide any remedy required by applicable law or an applicable warranty. Do not send merchandise back without instructions. The no-returns policy does not affect refunds or restoration of rewards for orders we cancel or cannot fulfill, applicable warranty remedies, or rights that cannot lawfully be excluded.

Information and documents you submit

You must have authority to provide the information and documents you submit, including business details and proof of purchase. Submit only information needed for the request; avoid including unrelated personal information. You permit us to use and reproduce your submissions as needed to operate the Site, verify enrollment and transactions, administer the program, and respond to your requests, subject to our Privacy Policy.

Site content and confidential materials

The Site’s branding, text, graphics, downloads, and software belong to us or our licensors. You may use materials for the business or program purposes for which they are provided and subject to any accompanying license. No ownership of trademarks or other intellectual property transfers to you. Do not redistribute restricted dealer, pricing, account, or program materials without authorization.

Account activity and privacy

We use Google Analytics and custom activity tracking as described in our Privacy Policy. Custom tracking associates login activity and pages viewed with individual accounts so authorized personnel can understand use of the Site and administer and improve it. Accepting these terms does not replace any separate consent required for optional tracking.

Third-party services

The Site may link to or use third-party services. Their own terms and privacy notices apply to their services. A link does not imply endorsement, and we do not control third-party websites.

Availability, suspension, and termination

We may maintain, update, or discontinue Site features. We may restrict or suspend access when reasonably necessary to address security concerns, suspected misuse, loss of eligibility, or a breach of these terms. Where reasonably practicable, we will provide notice and an opportunity to resolve the issue. Suspension does not remove rights concerning accepted orders or program benefits under applicable law or separate agreements.

Disclaimers and liability

To the extent permitted by applicable law, the Site and its informational content are provided “as is” and “as available.” We do not guarantee uninterrupted availability or that all content is error-free. This disclaimer does not replace express product warranties or transaction commitments.

To the extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising from use of the Site. This exclusion does not apply to fraud, willful misconduct, or liability that cannot lawfully be excluded, and does not limit mandatory consumer rights.

Governing law and disputes

These terms are governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law rules and subject to mandatory protections under applicable law. Contact info@gitielevate.com first so we can try to resolve a concern. Except where applicable law requires otherwise, disputes will be brought in the state courts located in Mecklenburg County, North Carolina, or the United States District Court for the Western District of North Carolina, Charlotte Division, where that court has subject-matter jurisdiction. The parties consent to personal jurisdiction in those courts.

Changes and contact

We may revise these terms and will post the revised version with a new effective date. For material changes, we will provide additional notice or request agreement where required by law. Changes apply prospectively and do not retroactively alter accepted orders or accrued rights.

GITI Tire (USA) Ltd.
3600 Arco Corporate Drive
Suite 100
Charlotte, NC 28273
Legal, order, and account inquiries: info@gitielevate.com